Privacy Policy | The Fur Seasons: Pet Hotel & Grooming

This Privacy Policy describes how The Fur Seasons: Pet Hotel & Grooming ("we," "our," or "us") collects, uses, discloses, and protects your information when you visit our website [thefurseasonspethotel.com, thefurseasonselpaso.com] (the "Site"), book services, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

Name
Email address
Phone number
Billing and shipping address
Pet information (e.g., name, breed, age, medical history)
Payment details (processed via third-party payment processors)

b. Automatically Collected Information:

IP address
Browser type
Device type
Operating system
Site usage data (pages visited, time spent, etc.)

We use cookies and similar technologies to collect this data and improve your experience on the Site.

2. How We Use Your Information

We use your information for the following purposes:

To provide, manage, and personalize our pet services
To schedule appointments and process transactions
To respond to inquiries and communicate with you
To improve the Site and our services
For marketing and promotional communications (you can opt out anytime)
To comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

Trusted third-party service providers (e.g., payment processors, booking systems, email services)
Law enforcement or regulatory authorities if required by law
Successors in the event of a business transfer or merger

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above, or as required by law.

5. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or method of storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications
Withdraw consent at any time (where applicable)
Request data portability

To exercise these rights, contact us at: [contact@thefurseasonspethotel.com]

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Your continued use of our Site after changes are posted constitutes your acceptance.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

The Fur Seasons: Pet Hotel & Grooming
9400 Carnegie Ave, Unit A, El Paso, Texas 79925
contact@thefurseasonselpaso.com
915-600-7449

This policy complies with applicable U.S. privacy laws and principles, including the California Consumer Privacy Act (CCPA), as applicable.