Privacy Policy

 

Effective Date: July 16, 2025

 

This Privacy Policy describes how The Fur Seasons: Pet Hotel & Grooming (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you visit our website thefurseasonspethotel.com, thefurseasonselpaso.com (the “Site”), book services, or otherwise interact with us.

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1. Information We Collect

 

We may collect the following types of information:

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a. Personal Information:

 

• Name

• Email address

• Phone number

• SMS consent (when you opt-in to receive text messages from us)

• Billing and shipping address

• Pet information (e.g., name, breed, age, medical history)

• Payment details (processed via third-party payment processors)

 

b. Automatically Collected Information:

 

• IP address

• Browser type

• Device type

• Operating system

• Site usage data (pages visited, time spent, etc.)

 

We use cookies and similar technologies to collect this data and improve your experience on the Site.

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2. How We Use Your Information

 

We use your information for the following purposes:

 

• To provide, manage, and personalize our pet services

• To schedule appointments and process transactions

• To respond to inquiries and communicate with you

• To send you SMS updates, confirmations, and promotional offers (only if you have explicitly opted-in)

• To improve the Site and our services

• To comply with legal obligations

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3. Sharing Your Information

 

We do not sell your personal data. We may share your information with:

 

• Trusted third-party service providers (e.g., payment processors, booking systems, email services)

• Law enforcement or regulatory authorities if required by law

• Successors in the event of a business transfer or merger

 

Important:

 

SMS consent is not shared with third parties or affiliates.

Any SMS communications you receive from us are only sent directly by The Fur Seasons: Pet Hotel & Grooming for service updates, appointment reminders, or promotional offers.

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4. Data Retention

 

We retain your personal data only as long as necessary for the purposes outlined above, or as required by law.

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5. Security of Your Information

 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or method of storage is 100% secure.

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6. Your Rights and Choices

 

Depending on your location, you may have the right to:

 

• Access, correct, or delete your personal information

• Opt out of marketing communications

• Opt out of SMS communications by replying “STOP” to any text you receive from us

• Withdraw consent at any time (where applicable)

• Request data portability

 

To exercise these rights, contact us at: contact@thefurseasonspethotel.com

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7. Third-Party Links

 

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

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8. Children’s Privacy

 

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

 

9. Changes to This Policy

 

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Your continued use of our Site after changes are posted constitutes your acceptance.

 

10. Contact Us

 

If you have questions or concerns about this Privacy Policy, please contact us at:

 

The Fur Seasons: Pet Hotel & Grooming

9400 Carnegie Ave, Unit A

El Paso, Texas 79925

Email: contact@thefurseasonselpaso.com

Phone: 915-600-7449

 

11. Compliance Statement

 

This policy complies with applicable U.S. privacy laws and principles, including the California Consumer Privacy Act (CCPA), as applicable.

 

Additionally, SMS consent obtained through our website or other means is exclusively used by The Fur Seasons: Pet Hotel & Grooming and is never shared, sold, or transferred to third parties.