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Terms of Service

 

Effective Date: July 16, 2025

 

Welcome to The Fur Seasons: Pet Hotel & Grooming (“The Fur Seasons,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our services, website, and SMS communications. By accessing our website, booking services, or opting in to receive SMS messages, you agree to these Terms. If you do not agree, please do not use our services.

 

Our website addresses:

 

 

1. Scope of Services

 

The Fur Seasons provides luxury pet care services, including:

 

  • Boarding

  • Daycare

  • Grooming

  • Boutique pet retail

  • Pet waste cleanup

 

By booking a service, you agree to follow our policies and procedures, including vaccination and health requirements for pets.

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2. SMS Messaging Terms

 

By opting into SMS communications through our website, booking platform, or other means, you agree to receive text messages from The Fur Seasons: Pet Hotel & Grooming. These may include, but are not limited to:

 

  • Appointment confirmations and reminders

  • Service updates and notifications

  • Emergency alerts regarding your pet’s care

  • Promotional offers and marketing messages (if you have opted in)

  • Account or billing notifications

 

Message frequency may vary depending on the services you use and the notifications you select.

 

Message and data rates may apply based on your mobile carrier plan.

 

Opting Out & Assistance

 

 

Privacy:

Your SMS consent is never shared with third parties or affiliates.

For more information on how we handle your data, please see our Privacy Policy at:

https://www.thefurseasonspethotel.com/privacy-policy

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3. Eligibility

 

To use our services, you must:

 

  • Be at least 18 years old.

  • Provide accurate, complete, and current information when booking services.

  • Have legal authority to agree to these Terms on behalf of yourself or another party (e.g., as the owner or guardian of a pet).

 

4. Booking and Payments

 

  • Payment is required at the time of booking or service, unless otherwise agreed upon.

  • We accept major credit cards, debit cards, and other forms of payment as listed on our site.

  • All transactions are processed securely through third-party payment providers.

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5. Cancellations and Refunds

 

  • Cancellations must be made within the timeframe listed on our booking page.

  • Late cancellations or no-shows may be subject to fees.

  • Refunds will be processed according to our refund policy, available on our website.

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6. Liability and Pet Health Requirements

 

  • You must disclose any medical conditions, behavioral issues, or special needs your pet has before using our services.

  • Pets must be up-to-date on required vaccinations before boarding, daycare, or grooming.

  • While we take every precaution to keep your pet safe, The Fur Seasons is not liable for injuries, illnesses, or unexpected events beyond our control.

 

7. Website Use

 

  • You agree to use our website and booking systems only for lawful purposes.

  • You may not attempt to hack, damage, or disrupt the operation of our website or systems.

  • Content on our website, including text, images, and branding, is owned by The Fur Seasons and may not be copied or used without permission.

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8. Termination of Services

 

We reserve the right to refuse service, terminate SMS communications, or cancel appointments at our discretion, including for violations of these Terms or abusive behavior toward staff.

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9. Limitation of Liability

 

To the maximum extent permitted by law, The Fur Seasons and its affiliates shall not be held liable for any indirect, incidental, or consequential damages, including but not limited to lost profits or damages resulting from pet illness or injury.

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10. Changes to These Terms

 

We may update these Terms periodically. When changes occur, the updated Terms will be posted on our website with a revised effective date. Your continued use of our services constitutes acceptance of the updated Terms.

 

 

11. Governing Law

 

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.

 

 

12. Contact Information

 

For questions or concerns about these Terms or our services, please contact us:

 

The Fur Seasons: Pet Hotel & Grooming

9400 Carnegie Ave, Unit A

El Paso, TX 79925

Email: contact@thefurseasonselpaso.com

Phone: 915-600-7449

 

 

13. Required SMS Disclosure Summary

 

For compliance with carrier and federal guidelines, here’s a summary of our SMS terms:

 

By opting into SMS messages from The Fur Seasons: Pet Hotel & Grooming, you agree to receive texts related to appointments, service updates, and promotional offers.

 

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